Supervisor - Customer Support in Parramatta

Posted:
Location
Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
permanent
Salary
AU$ 63,000 - AU$ 77,000 per year
Reference number
90M0418460_1590117849
Contact
Maddison Arlidge, Skout Solutions
Phone
00 00
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Job description

Your new organisation

Our client provides a multitude of business solutions across several industries to achieve organisational goals and objectives. They are a successful, global business that employee over 90,000 people. They are described as innovative and focus on being at the forefront of excellence and thinking.

Your new position

Seeking a Supervisor - Customer Support to lead and inspire a team of Customer Solution Officers to deliver excellent levels of individual/team performance and customer satisfaction. You'll be responsible for delivering the allocated part of the operation within agreed budgets, service levels and business targets.

Role specifics

  • Work closely with the team to provide mentoring, coaching and motivating activities
  • Educate your team to ensure business requirements, contract SLA's, key performance metrics are met and exceeded
  • Identify and ensure training and development plans are maintained
  • Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Work with the management team to identify and deliver positive change and business efficiencies
  • Highlight operational risks and areas for improvement
  • Ensure policies and procedures are being understood at a team and individual level and assist in optimising them where needed
  • Conduct call reviews for employees to identify training gaps and provide guidance and feedback where required

What are the perks?

  • Full time permanent role based in Western Sydney
  • Competitive salary package
  • Exposure to a multifaceted & well-known business with diverse career progression
  • Take ownership of this evolving role with the ability to influence and make a difference
  • Option to purchase additional annual leave
  • Promote and actively celebrate diversity and inclusion

If this role aligns with your experience and you are seeking your next challenge, please apply via the link to be considered. We look forward to reviewing your application.

Skills

Supervisor, contact centre, customer service, team lead, manager

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