Ventia has an opportunity for a Contact/Call Centre Representatives to join our Christchurch National Contact Centre team to work together with our valued telecommunication clients.
ABOUT THE ROLE
These roles utilise a wide skill set including field work allocation and management, Client Service Calls, general administration, queries, and support tasks.
We offer full training, a wide variety of work and career development opportunities across our business. Our team environment is supportive, positive, and professional.
SKILLS
- A professional warm friendly telephone manner with the ability to speak with clarity and confidence
- Strong problem solving and decision making ability
- Able to interpret and present written information, demonstrate fluent written and verbal English
- Excellent customer service skills with the client, team members and external customers
QUALIFICATIONS AND EXPERIENCE
- Telecommunication or Contact centre work experience preferred
- Proficient in a MS windows environment including Outlook, Excel, Word and PowerPoint
- Knowledge of client and in-house systems desirable.