NSW - Contact Centre Agent - Parramatta !

Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
AU$ 23.00 - AU$ 30.00 per hour
Reference number
Maddison Arlidge, Skout Solutions
00 00
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Job description

Your new company:

Our National Contact Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Broadspectrum banner. The centre operates 24 hour / 7 day a week, 365 days a year.

Reporting to the Team Leader, you will be responsible for providing a high level of customer service to all stakeholders and ensure best practice is carried out at all times.

Your duties:

  • Respond professionally to high volume inbound calls from a range of customers that may be from a low socio-economic background
  • Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
  • Maintain and update various databases, spread sheets and documents
  • Identify and escalate priority cases including high-level complaints

What's on offer?

  • Currently offering both full-time permanent positions, as well as casual
  • Day, afternoon, night and weekend shifts available
  • Convenient Parramatta location, close to public transport
  • Meaningful work, impacting peoples lives
  • Flexible working arrangements in line with Government regulations
  • Ongoing support and mentoring from your Team Lead

What we are looking for

Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem solving skills. You'll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.

Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people's lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!

You must have valid working rights in Australia to be eligible for this role. You must be comfortable completing a workplace medical assessment.


customer service, contact centre agent, call centre agent, customer liaison officer, customer solutions officer

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