Executive Manager Customer Support in Parramatta

Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
AU$ 100,000 - AU$ 130,000 per year
Reference number
Maddison Arlidge, Skout Solutions
00 00
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Job description

The organisation

Our client provides a multitude of business solutions across several industries to achieve organisational goals and objectives. They are a successful, global business that employee over 90,000 people. They are described as innovative and focus on being at the forefront of excellence and thinking.

Your new role

This diverse and challenging role will see you provide leadership, direction and support to the Customer Support team in a contact centre environment to ensure delivery of overall targets and performance. You'll ensure the delivery of KPIs/targets including day to day service levels, customer experience, quality measures and compliance measures are met and exceeded. There is opportunity to contribute to the ongoing growth and success of the business as well as provide support to your team.

What are we looking for?

  • Demonstrated experience in delivering and driving best practice within a contact centre environment
  • Current knowledge of contact centre technologies/systems
  • Proven experience working with targets and KPIs
  • Demonstrated experience in collaborative and consultative processes at a professional level
  • Demonstrated written communication and IT skills
  • Excellent leadership, people management, communication and influencing skills at a senior level

What's in it for you?

  • Full time permanent role based in Western Sydney
  • Competitive salary package
  • Exposure to a multifaceted & well-known business with diverse career progression
  • Take ownership of this evolving role with the ability to influence and make a difference
  • Option to purchase additional annual leave
  • Promote and actively celebrate diversity and inclusion

If this role aligns with your experience and you are seeking your next challenge, please apply via the link to be considered. We look forward to reviewing your application.


contact centre, call centre, customer service, leadership, management, manager

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