Executive Manager Contract Services in Parramatta

Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
AU$ 100,000 - AU$ 130,000 per year
Reference number
Maddison Arlidge, Skout Solutions
00 00
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Job description

About the company

Our client provides a multitude of business solutions across several industries to achieve organisational goals and objectives. They are a successful, global business who employee over 90,000 people. They are described as innovative and focus on being at the forefront of excellence and thinking.

About the role

This newly created position will see you lead the Contract Services team in the provision of a diverse range of contract support services through process, performance management and development. You'll work closely with internal stakeholders to ensure the delivery of contract support services in accordance with the contact centre's KPIs/targets to achieve commercial and financial performance objectives.

About you

Ideally you will inhibit the following skills & experience:

  • A strategic and commercial approach to business, a strong emphasis on customer service, significant commercial acumen and the ability to effectively interact with a diverse range of stakeholders
  • Preferably have a background in insurance or banking with knowledge of case and/or complaints management.
  • A solution focused approach with demonstrated people and stakeholder management, communication and influencing skills at a senior level
  • Proven experience working with targets and KPIs
  • Demonstrated experience in collaborative and consultative processes at a professional level
  • Demonstrated written communication and IT skills
  • Sound business acumen and a track record of delivering value-add impact in a fast-paced, dynamic environment

The benefits

  • Full time permanent role based in Western Sydney
  • Competitive salary package
  • Exposure to a multifaceted & well-known business with diverse career progression
  • Take ownership of this evolving role with the ability to influence and make a difference
  • Option to purchase additional annual leave
  • Promote and actively celebrate diversity and inclusion

If this role aligns with your experience and you are seeking your next challenge, please apply via the link to be considered. We look forward to reviewing your application.


Executive manager, Contract management, Management

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