Are you in the Retail or Customer Service business?
Looking for a new career and a workplace to growth with?
Our Customer Support Coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests.
Whats On Offer:
Commencing ASAP.
shifts are Monday to Friday.
We can also offer afternoon, Nights and weekend work.
Day shift: $29.59/hr + Optional Overtime + Superannuation
Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport
Supportive, friendly and diverse office environment
Comprehensive onboarding training program designed to set you up for success
What we are looking for
Previous customer service or call centre experience ideally
- Ability to listen and demonstrate empathy to customers
Must be tech savvy, we use multiple systems and screens
Resilience when dealing with challenging calls
You can expect to:- Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spreadsheets and documents
The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.
If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!