Customer Support Coordinator in Parramatta

Posted:
Location
Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
permanent
Salary
AU$ 29.00 - AU$ 30.00 per hour, AU$29 - AU$30 per hour + $29.59p/h + Optional Overtime!
Reference number
90M0449584_1655948676
Contact
Jaclyn O'Neill, Skout Solutions
Phone
00 00
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Job description

Are you in the Retail or Customer Service business?

Looking for a new career and a workplace to growth with?

Our Customer Support Coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests.

Whats On Offer:

  • Commencing ASAP.

  • shifts are Monday to Friday.
    We can also offer afternoon, Nights and weekend work.

  • Day shift: $29.59/hr + Optional Overtime + Superannuation 

  • Flexibility to potentially work from home and from the Parramatta office - which is conveniently located close to public transport

  • Supportive, friendly and diverse office environment 

  • Comprehensive onboarding training program designed to set you up for success 

What we are looking for

  • Previous customer service or call centre experience ideally

  • Ability to listen and demonstrate empathy to customers
  • Must be tech savvy, we use multiple systems and screens 

  • Resilience when dealing with challenging calls

You can expect to:
  • Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background 
  • Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
  • Maintain and update various databases, spreadsheets and documents

The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.

If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!

Skills

Contact Centre, Call Centre, Working from home, Work home, Parramatta, Community, Customer Service, Call, Admin

benefits

$29.59p/h + Optional Overtime!

Apply now