Customer Support Coordinator in Parramatta

Posted:
Location
Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
permanent
Salary
AU$ 23.97 - AU$ 30.00 per hour
Reference number
90M0425709_1600046997
Contact
Maddison Arlidge, Skout Solutions
Phone
00 00
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Job description

The organisation:

Ventia is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This diverse organisation offers comprehensive onboarding & ongoing training, career progression and valuable skills that will help you build your career.

The role:

Our National Contact and Coordination Centre is a centralised hub in Parramatta that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.

Reporting to the Supervisor Customer Support, you'll be responsible for providing high quality customer service to our customers by:

  • Responding professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
  • Determine the nature of customer or client requests through use of effective questioning and take the appropriate action based on the contract guidelines
  • Provide clear, concise and accurate information relating work requirements to clients, contractors and customers.
  • Monitor work orders to ensure completion within contractual service level agreements
  • Identify and escalate priority cases including high level complaints
  • Conduct customer satisfaction surveys as per contract requirements
  • Maintain complex databases, spread sheets and documents

What's in it for you?

  • Permanent positions available
  • Full & Part time opportunities operating across a 24/7 roster
  • $23.97 p/hr + Superannuation (+ additional loading if working afternoon/night/weekend shift)
  • Parramatta location, close to public transport (no onsite parking)
  • Meaningful work, impacting people's lives daily
  • Diverse, dynamic and friendly office
  • Extensive classroom style training to set you up for success
  • Ongoing support and mentoring from your Supervisor

What we are looking for:

  • Ideally similar experience working in contact centre/customer service
  • Highly desirable if you've worked in insurance, banking, government or dealing with difficult customers/complaints
  • Must be TECH savvy - our systems are complex and you'll need to the ability to learn quickly

Above all, we are looking for people who genuinely care about our customers and want to make a positive impact on other people's lives. If your values align with this and you thrive working in a busy environment, then we want to meet you!

You must have valid working rights in Australia to be eligible for this role.

Please apply via the link to be considered and we look forward to reviewing your application.

Skills

customer service, customer support coordinator, call centre, contact centre, client services, customer liaison, sales, retail, hospitality

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