Customer Solution Officer - Afternoon & Part time hours in Parramatta

Parramatta, New South Wales
Job category
Customer Service & Call Center
Job type
AU$ 27.00 - AU$ 28.00 per hour, AU$27 - AU$28 per hour
Reference number
Maddison Arlidge, Skout Solutions
00 00
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Job description

Your new company:

Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Broadspectrum banner. The centre operates 24 hour / 7 day a week, 365 days a year.

Reporting to the Team Lead, you will be responsible for providing a high level of customer service to all stakeholders and ensure best practice is carried out at all times.

Your duties:

  • Respond professionally to high volume inbound calls from a range of customers that may be from a low socio-economic background
  • Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
  • Maintain and update various databases, spread sheets and documents
  • Identify and escalate priority cases including high level complaints

What's on offer?

  • Afternoon shifts Monday-Friday (3pm-8pm & 3pm-11pm)
  • $27.56 p/hr + Superannuation
  • Parramatta location, close to public transport (no onsite parking available)
  • Meaningful work, impacting and helping people amongst the community
  • Diverse, dynamic and vibrant office
  • Extensive classroom style training to set you up for success
  • Ongoing support and mentoring from your Team Lead

What we are looking for

Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers. As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem solving skills. You'll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.

Above all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people's lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!

Due to the nature of this position, you must be an Australian citizen to apply & must be comfortable to completed a medical & background check. On application, please advise if you are seeking 3pm-8pm or 3pm-11pm.


Customer solutions, contact centre, call agent, client services, customer service

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