Contact Centre Agent in Adelaide

Adelaide, South Australia
Job category
Customer Service & Call Center
Job type
AU$ 28.00 - AU$ 29.00 per hour, AU$28 - AU$29 per hour
Reference number
Lyn Lenehan, Skout Solutions
00 00
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Job description

About the role

Ventia (through Skout Solutions) has a requirement for a Contact Centre Agent to join their team. You'll be responsible for undertaking inbound and outbound call resolution, monitoring work order time frames, and following up on and escalating priority issues.

About you:

  • Demonstrated outstanding customer service skills
  • Excellent listening, interpersonal and relationship management skills
  • Call centre/Trade background
    • eg. allocating jobs to contractors, preventative maintenance works
  • Monday - Thursday however FT hours are possible
  • A great team player who is highly motivated and strives to achieve individual and group results
  • An ability to work effectively in a team environment and collaborate with a diverse group of internal and external stakeholders
  • Availability for 8AM start time
  • Experience with the following programs (or ability to learn)
    • SharePoint
    • TEAMS
    • PowerPoint
    • Excel
    • MS Office Suite
  • A motivated and positive attitude

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.

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If you feel like you are the right candidate for this role, we would love to hear from you.

Apply now